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Terms & Policies

At Carabiner Indoor Climbing, safety, respect, and community are at the core of everything we do. By entering our facility, purchasing a pass, or holding a membership, you agree to the following terms and policies.

Safety & Conduct

  • Safety is our top priority. All climbers and guests must follow staff instructions, posted rules, and required safety protocols at all times.

  • All new climbers must complete staff-led First Climber Protocol training before using any climbing areas.

  • We require climbers to use Grigri belay devices. No other belay devices are permitted. Grigris are available for rent at the front desk.

  • Climbing is an inherently serious activity. We reserve the right to revoke belay privileges and/or restrict climbing access if safety rules are not being followed.

  • Staff may intervene at any time to correct unsafe behavior. Repeated or serious violations may result in suspension or termination of privileges without refund.

Age & Supervision Policies

  • Guests must be 16 years or older to use cardio and weightlifting equipment.

  • Children under 14 must be directly supervised by a responsible adult at all times while in the facility.

  • Additional youth program rules may apply during camps, parties, classes, and team sessions.

Day Pass Policy

  • Day passes are valid for the entire day. Guests may leave and re-enter as needed during business hours on the same day.

Membership Policies

  • No long-term contracts. Memberships are month-to-month.

  • 30 days notice is required to cancel a membership. There is no cancellation fee.

  • Membership Freeze Option:

    • Available in lieu of cancellation.

    • Costs $10 per month.

    • Locks in your current membership rate.

    • Waives the initiation fee upon reactivation.

General Policies

  • Following the dress code, wearing proper climbing attire and using climbing gear appropriately is required at all times.

  • Guests may use personal climbing gear; however, staff reserve the right to inspect all personal gear for condition and safety and restrict any gear deemed unsafe. Climbing shoes, belay devices and harnesses are available for rent.

  • No alcohol or drugs permitted on premise. Climbing privileges may be restricted if you are suspected of being under the influence of drugs or alcohol.

  • Carabiner reserves the right to refuse service or remove any individual for unsafe behavior, rule violations, or disruptive conduct.

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